Smatech Group is looking for a Business Analyst to bridge the gap between business needs and technical delivery across our product portfolio. You'll work closely with stakeholders, product owners, and engineering teams to gather requirements, document processes, and ensure that what gets built actually solves the right problem.

This role suits someone who is equally comfortable in a stakeholder workshop and in front of a data model or process diagram.

•     Elicit, document, and validate business and functional requirements from stakeholders across product, engineering, and external partners.

•     Translate business needs into clear user stories, use cases, process flows, and acceptance criteria for development teams.

•     Facilitate workshops, interviews, and requirement-gathering sessions with internal teams and external clients.

•     Produce and maintain business process documentation, including as-is/to-be process maps, workflows, and data flow diagrams.

•     Support product owners and project managers with backlog grooming, prioritization, and scope definition.

•     Analyze existing systems and workflows to identify gaps, inefficiencies, and opportunities for improvement or automation.

•     Work with engineering teams during development to clarify requirements, review deliverables, and support UAT (User Acceptance Testing).

•     Prepare business cases, cost-benefit analyses, and reports to support decision-making.

•     Support contract and proposal documentation, including scope definitions, pricing justifications, and technical partnership agreements.

•     Track project milestones and ensure delivered functionality aligns with agreed requirements.

•     3+ years of experience as a Business Analyst, Systems Analyst, or similar role.

•     Strong requirements-gathering and documentation skills (BRDs, FRDs, user stories, process maps).

•     Experience working with Agile/Scrum delivery teams, including backlog management tools (Jira, Azure DevOps, Trello, or similar).

•     Proficiency in process modeling notations (e.g., BPMN) and diagramming tools (Visio, Lucidchart, draw.io, or similar).

•     Strong analytical skills with the ability to interpret data and translate it into actionable insights.

•     Excellent stakeholder management and communication skills — able to work with both technical and non-technical audiences.

•     Experience conducting or supporting UAT and validating delivered functionality against requirements.

•     Solid proficiency with Microsoft Office / Google Workspace, particularly Excel/Sheets for data analysis and reporting.

•     Comfortable working across multiple concurrent projects with competing priorities.

•     Experience using AI tools (e.g., Claude, ChatGPT, Copilot) to accelerate documentation, requirement analysis, or research.

•     Familiarity with SQL for basic data querying and validation.

•     Exposure to system integration projects, particularly involving APIs, payment gateways, or enterprise systems.

•     Understanding of UX/UI principles and ability to review wireframes or prototypes critically.

•     Familiarity with contract, tender, or proposal documentation for enterprise or government clients.

•     Basic understanding of software architecture concepts to communicate effectively with engineering teams.

•     Experience with data visualization tools (Power BI, Tableau, Looker Studio) for reporting.

•     Strong written and verbal communication; able to produce clear, structured documentation.

•     Detail-oriented with strong organizational skills.

•     Curious and proactive - able to ask the right questions to uncover real business needs.

•     Comfortable navigating ambiguity and evolving requirements.

•     Collaborative and diplomatic, able to align stakeholders with differing priorities.

•     Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.

•     Business Analysis certification (e.g., CBAP, ECBA, PMI-PBA) is a plus but not required.

•     Opportunity to work on high-impact, high-visibility projects across multiple industries.

•     Direct engagement with senior stakeholders on both the technical and client/partner side.

•     A collaborative team environment that values clear thinking and structured problem-solving.

Smatech Group is looking for a Senior Full Stack Developer to help build and scale our product portfolio. You'll work across the stack, from backend services and data pipelines to modern frontend interfaces, while championing AI-assisted development practices that help the whole engineering team ship faster without sacrificing quality.

This is a senior, hands-on role for someone who can own features end-to-end, mentor other developers, and bring modern engineering practices including AI agent-assisted workflows into everyday delivery.

•     Design, build, and maintain scalable full stack applications across Java (backend services) and Node.js, with React.js and Next.js on the frontend.

•     Design and optimize PostgreSQL schemas, queries, and data models for performance and reliability at scale.

•     Build and maintain event-driven architectures using Apache Kafka for real-time data processing and service-to-service communication.

•     Own CI/CD pipelines using Git and GitHub Actions, ensuring fast, safe, and repeatable deployments.

•     Integrate AI agents and AI-assisted workflows (e.g., coding copilots, automated code review, agentic testing/documentation tools) into the development lifecycle to increase team velocity.

•     Collaborate with product, design, and other engineers to translate business requirements into technical solutions.

•     Write clean, well-tested, maintainable code and enforce this standard through code reviews.

•     Contribute to architectural decisions, technical roadmaps, and engineering best practices.

•     Mentor mid-level and junior developers; support hiring and technical interviews as needed.

•     Monitor, debug, and improve the performance, security, and scalability of production systems.

•     5+ years of professional full stack development experience.

•     Strong proficiency in Java (Spring Boot or equivalent enterprise framework).

•     Strong proficiency in Node.js for backend/API development.

•     Proficiency in React.js and Next.js, including SSR/SSG, routing, and state management patterns.

•     Solid experience with PostgreSQL, including schema design, indexing, and query optimization.

•     Practical experience with Apache Kafka (producers/consumers, topics, partitioning, event-driven design).

•     Strong command of Git and GitHub Actions (or similar CI/CD tooling) for automated build, test, and deployment pipelines.

•     Demonstrated experience using AI coding tools and agentic workflows (e.g., Claude Code, GitHub Copilot, Cursor, or similar) to accelerate development, testing, or documentation.

•     Solid understanding of REST/GraphQL API design and integration.

•     Comfortable working in a fast-paced, product-driven environment with evolving requirements.

•     Containerization and orchestration: Docker, Kubernetes.

•     Cloud platforms: AWS, GCP, or Azure (compute, storage, managed databases, IAM).

•     Infrastructure as Code: Terraform or similar.

•     Experience with microservices architecture and API gateways.

•     Familiarity with observability tooling (Prometheus, Grafana, OpenTelemetry, Datadog, or similar).

•     Automated testing practices: unit, integration, and end-to-end testing (Jest, Playwright, Cypress, JUnit).

•     Experience with payment gateway integrations, particularly mobile money or African payment rails (e.g., EcoCash, ZimSwitch), is a strong plus.

•     Familiarity with prompt engineering and building lightweight internal tools/agents to automate repetitive engineering tasks.

•     Understanding of security best practices (OWASP, authentication/authorization patterns like OAuth2/JWT).

•     Experience with feature flagging and progressive rollout strategies.

•     Exposure to CDNs and video/streaming delivery infrastructure is a plus, given Smatech's media platform work.

•     Strong problem-solving skills and ability to work independently on ambiguous problems.

•     Clear communicator, comfortable presenting technical trade-offs to non-technical stakeholders.

•     Collaborative mindset - works well across product, design, and engineering functions.

•     Proactive about identifying inefficiencies and proposing modern tooling or process improvements.

•     Comfortable mentoring others and raising the technical bar of the team.

•     Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).

•     Relevant certifications (cloud, Kafka, or AI/ML tooling) are a plus but not required.

•     Opportunity to work on high-impact, high-visibility products across entertainment tech and national digital transformation projects.

•     A team that actively invests in modern tooling, including AI-assisted development.

•     Room to shape architecture and engineering culture as the company scales.

Smatech Group is seeking a Multimedia & Content Intern to support the production of high-quality visual and editorial content for our corporate communications, campaigns, events and digital platforms.

Key Responsibilities

• Assist with video production, filming and editing.
• Capture professional photographs and video for events, interviews and company activities.
• Assist in conducting interviews, research and story development.
• Write and edit articles, profiles, scripts, captions and other editorial content.
• Support the production of corporate videos, promotional material and multimedia stories.
• Assist with production planning, including shoot preparation, equipment and content organisation.
• Research industry stories and identify opportunities for relevant multimedia coverage.

Requirements

• Studying towards or recently completed a qualification in Media & Journalism, Multimedia, Mass Communication, Film & Television, Broadcasting, Communication or a related field.
• Basic knowledge of videography, photography, interviewing, writing and video editing.
• Familiarity with tools such as Adobe Premiere Pro, CapCut, Photoshop or similar.
• Good writing and communication skills.
• Creative, curious, organised and willing to learn.
• Portfolio or examples of previous media work are an advantage.

This is a senior role for a highly experienced sales professional with a proven ability to develop business, build executive relationships and close high-value deals.

We are looking for someone who can open doors, build lasting partnerships and drive sustainable revenue growth. The successful candidate will be responsible for identifying new business opportunities, developing strategic relationships and positioning Smatech Group as the technology partner of choice for organisations across Zimbabwe and the region.

Key Responsibilities

• Develop and execute business development strategies to achieve revenue and growth targets.
• Identify, qualify and convert new business opportunities across both the public and private sectors.
• Build and maintain strong relationships with CEOs, Managing Directors, Executives and key decision-makers.
• Present, demonstrate and position Smatech Group's technology solutions to prospective clients.
• Prepare proposals, negotiate contracts and successfully close new business.
• Develop strategic partnerships and long-term client relationships.
• Maintain a healthy sales pipeline and accurately forecast opportunities.
• Represent Smatech Group at conferences, networking events and industry engagements.
• Work closely with technical teams to ensure successful solution delivery and customer satisfaction.
• Continuously identify market trends, competitor activity and emerging business opportunities.

Minimum Requirements

• A minimum of eight (8) years' experience in Business Development, Enterprise Sales, Key Account Management or a similar senior sales role.
• Demonstrated success in consistently meeting or exceeding sales targets.
• Proven experience selling enterprise technology, software, ICT solutions or professional services.
• A well-established network of corporate decision-makers and business leaders.
• Strong negotiation, communication and presentation skills.
• Excellent commercial awareness and strategic thinking.
• Ability to develop opportunities from prospecting through to contract signing.
• A degree in Business, Marketing, Information Systems, Computer Science or a related field is an added advantage.

What We're Looking For

The ideal candidate is someone who:

• Has an established network and knows how to turn relationships into business opportunities.
• Is confident engaging senior executives and business leaders.
• Thinks commercially and understands consultative selling.
• Is self-motivated, disciplined and results-oriented.
• Can represent Smatech Group with professionalism and credibility.
• Is passionate about helping organisations solve real business challenges through technology.

Why Join Smatech Group?

This is an opportunity to play a strategic role in the growth of one of Zimbabwe's emerging technology companies. You will work with innovative solutions, engage with leading organisations and directly contribute to expanding the Company's footprint across multiple industries.

If you are an accomplished business development professional ready to make a significant impact, we would love to hear from you.

How to Apply

Interested candidates should submit:

• A detailed CV.
• A cover letter outlining their relevant experience and notable sales achievements.
• Contact details of at least two professional referees.

Only shortlisted candidates will be contacted.