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  • How do I add units to a property?

    2026-02-03 15:18:35
    Open the property details page Click Add Unit Enter unit details, description and images  Save the unit Units are linked directly to the property....
  • How do I manage roles and permissions?

    2026-02-05 14:30:07
    Navigate to Management → Team → Roles & Permissions. Create ...
  • How do I record a tenant payment?

    2026-02-05 14:28:11
    1. Open the payment reminder and click Add Payment. 2. Enter payment details: ...
  • How do payment reminders work?

    2026-02-05 11:59:53
    Payment reminders are automated notices for rent or other charges due from tenants. When you create a payment reminder, you specify the amount, due date, and items included (rent, utilities, fees, etc.). The tenant receives...
  • How do I add a property expense?

    2026-02-05 10:15:42
    1. Navigate to the property 2. Click Expenses 3. Select Add Expense 4. Enter expense details: ...
  • Can I download or print lease agreements?

    2026-02-05 10:11:03
    Use the Download option to get a PDF or Word copy of the lease for your records or to send to the tenant. Use the Print option to open a print preview, then print directly from your browser. Both options preserve all lease ...
  • Can I change the status of a lease?

    2026-02-05 10:09:55
    Yes. You can update lease status to Pending, Approved, Active, Rejected, or Cancelled from the lease details page. Status meanings: ...
  • How do I create a lease for a unit?

    2026-02-03 16:20:18
    Navigate to the unit → Lease Agreements Click Create Lease ...
  • How do I review and manage rental applications?

    2026-02-03 15:26:56
    Navigate to Applications, open an application using the Eye icon review applicant and property details. You can then approve or reject the application based on criteria like credit check, references, and prope...
  • How do I confirm, decline, or cancel a booking?

    2026-02-03 15:24:40
    Open the booking using the Eye icon to view applicant and property details. Select o...
  • Where can I view new property viewing bookings?

    2026-02-03 15:23:34
    All bookings are available under: Bookings → List (table view with all booking...
  • Can I upload and manage property or unit images?

    2026-02-03 15:22:25
    Yes.You can upload, delete, or reorder images from the property or unit details page using the Manage Images option.You can add multiple images, and they appear in order for tenants viewing the property....
  • Can I edit or delete an existing property?

    2026-02-03 15:17:03
    Yes.Use the Edit (pen) icon to update property details or the Delete (bin) icon to remove the property.Deleted properties are permanently removed from the system....
  • How do I add a new property?

    2026-02-03 15:16:20
    Navigate to Management → Properties Click Add Property Enter property details, description, and images Upload supporting documents Click Add Property ...
  • How do I use the property viewing calendar?

    2026-02-03 15:15:14
    The calendar allows you to: View scheduled property viewings Navigate between months See agent availability and bookings Click any date to view detailed schedules....
  • What information is displayed on the admin dashboard?

    2026-02-03 12:44:40
    The dashboard shows: Property and unit summaries Tenant and agent counts Booking activity Financial metrics (income, expenses, unpaid invoices) Viewing calend...
  • What should I do if my subscription payment fails?

    2026-02-03 12:35:31
    If payment fails: Verify your payment details Try a different payment method If the issue persists, contact Smatprop system support....
  • How do I subscribe to a paid plan using SmatPay?

    2026-02-03 12:31:20
    Log in and select a paid subscription plan Click Subscribe and you will be redirected to SmatPay payment page Choose payment method and enter your payment details via SmatPay Complete...
  • What happens when I select the Free Trial subscription?

    2026-02-03 12:10:00
    You gain temporary access(1 month) to the admin dashboard and core system features at no cost.A confirmation message is displayed once the trial is activated....
  • Why am I redirected to the subscription page after first time login?

    2026-02-03 12:08:10
    On first login, all admins must select a subscription plan before accessing the dashboard.This ensures system features load correctly based on your selected plan....
  • Why do I need to set up default entities during registration?

    2026-02-03 11:05:30
    Default entities (such as branches) help organise your properties, agents, and transactions.At least one entity is required before you can proceed with system setup....
  • Why must I add both business and trust bank accounts?

    2026-02-03 11:40:00
    Business and trust accounts are used to separate operational funds from tenant-related funds.Both accounts are required to ensure proper financial tracking and compliance....
  • What details are required during company registration?

    2026-02-03 10:30:34
    You are required to provide company information including: Company and legal name Contact details (email, phone, tel, website) Company address Registration, VAT, and fiscal num...
  • How do I sign up as a new admin user?

    2026-02-03 10:01:17
    To sign up, go to the Sign Up page and complete the registration form using valid personal details (name, email, phone number, and password).Once submitted, your user account is created and you will continue with company registration....
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